Exchange & Return Policy Explained
Returns & Warranty Policy
Experience peace of mind with Goals4Sports' customer-first return policy. Enjoy a hassle-free returns process and product warranties tailored to meet your needs, ensuring trust and satisfaction with every purchase.
Hassle-Free Returns with Goals4Sports – Customer Satisfaction Guaranteed
At Goals4Sports, your satisfaction is our top priority. If you're not completely happy with your purchase, you can initiate a return by contacting our Customer Service team within 7 business days of receiving your order. Simply request a Return Authorization Number (RA#) to begin the process.
How Our Returns Work:
- Contact Customer Service to obtain your RA# within 7 business days of delivery.
- Ship the product back to our or the manufacturers warehouse.
- Once received, we will evaluate the product and issue a credit in accordance with our return policies.
Easy Returns for Defective or Incorrect Orders – 100% Refund Guaranteed
- • Notify us within 7 business days of receiving your order to initiate a return.
- • Restocking fee: Returns may be subject to a 25% restocking charge.
- • Shipping costs for returns are the customer's responsibility unless the error is on our end.
Custom Products Return Policy – Non-Returnable Items
At Goals4Sports, customized products are made specifically for you and are non-returnable. This includes any items that are personalized, imprinted, or made to order, such as:
- • Custom Logos, Flags or Tents
- • Numbered Bibs or Pinnies
- • Customized Team Shelters
- • Press Boxes
- • Any Powder Coated Products
Because these products are tailored to your specifications, we are unable to accept returns or exchanges. Please double-check all custom details before placing your order to ensure accuracy.
No Credit Issued Without Required Documentation
To ensure a smooth return process, no credit will be issued for items returned without the original packing slip and a valid Return Authorization Number (RA#). Please make sure to include both when sending your return to avoid delays or denial of credit.
Return & Exchange Processing Time
We aim to process returns and exchanges within 3-5 business days after receiving the merchandise at our facility. Our goal is to ensure a fast and hassle-free experience, so you can get your refund or replacement quickly.
Out of Stock Items – Quick Updates & Flexible Solutions
Occasionally, inventory levels may vary or an item may go out of stock just before your order is processed. If this occurs, we will notify you promptly about the backorder status.
Your Options:
- Keep the item on backorder and receive it as soon as it's available.
- Request a full refund with no hassle.
- Explore similar in-stock items as a substitute, if available.
Manufacturer Warranties – 90-Day Coverage & Support
At Goals4Sports, we stand by our products with a 90-day warranty from the date of delivery. If you encounter any issues, our Customer Service team is here to help.
How to File a Warranty Claim:
- Contact Customer Service with details about the issue.
- Provide a description and/or photos of any defect or damage, if requested.
MVP Team Shelters Warranty:
A detailed warranty for MVP Team Shelters is available upon request. Contact us anytime to receive a copy.
Products Not Manufactured by Goals4Sports:
Most of the items on Goals4Sports.com are covered under manufacturer warranties and return policies. If your issue involves a product not manufactured by us, our Customer Service team will assist you in navigating the manufacturer's process to ensure a smooth resolution.
Your satisfaction is our priority, and we're here to support you every step of the way!
